Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you use Spinoloco. We recognise the importance of your privacy and aim to be clear about what data we hold, why we need it and the choices you have. This page covers the types of information we collect, how we use it, safeguards we apply and how you can contact us about your data.
Types of data we collect
We gather a range of information to provide and secure your account, manage transactions and improve service quality. Data falls into three main categories.
Personal data
This includes the details you provide when registering or updating your account, such as your name, date of birth, contact details, verified identity documents and payment information. We also collect account credentials and communication preferences.
Technical data
We automatically collect device and connection information when you visit the site, including IP address, browser type, operating system, device identifiers and log data. This helps with security, fraud prevention and technical support.
Transactional and activity data
We record deposits, withdrawals, bets, game activity, bonus history and session times. This information supports account management, payment processing, responsible gambling measures and dispute resolution.
How we use your information
We use personal and technical data to:
- create and manage your account;
- process payments and verify identity;
- prevent fraud and protect account security;
- comply with legal and regulatory obligations;
- respond to enquiries and provide customer support;
- analyse site performance and improve our services.
Data protection and storage
We store information securely and apply appropriate technical and organisational measures to reduce the risk of unauthorised access, loss or misuse. Access to personal data is restricted to authorised personnel and trusted service providers who need the information to perform their roles.
We retain data for as long as necessary to fulfil the purposes outlined above and to meet legal, regulatory and accounting obligations. Retention periods may vary depending on the type of information and applicable laws.
Cookies and tracking technologies
We use cookies and similar technologies to provide essential site functions, remember preferences, and analyse usage. You can manage cookie settings in your browser; however, disabling certain cookies may affect site functionality. For details on cookies in use and how to manage them see our cookie settings in your account.
Your rights
You have rights in relation to your personal data, including the right to access, correct and request deletion of your personal information where applicable. You may also object to or restrict certain processing and, in some cases, request data portability.
Access, correction and deletion
To exercise your rights or update your information, contact our privacy team at [email protected]. We will respond to valid requests in line with applicable law and may need to verify your identity before acting on a request.
Information sharing and third parties
We may share data with third-party service providers who support payments, identity verification, IT hosting, analytics and customer support. We require partners to protect data and use it only for specified purposes. We may also disclose information where required by law or to prevent fraud and abuse.
Privacy policy updates
We may update this policy from time to time. When we make material changes we will publish the revised policy on the site and where appropriate notify users. For any questions about Spino Loco's privacy practices please contact [email protected].