Responsible Gambling Policy

At Spinoloco we take responsible gambling seriously. We are committed to player safety and to helping customers keep play controlled and enjoyable. This page explains the steps we offer to protect players, the tools you can use to manage your account, how to recognise signs of harm and where to get professional help.

Player protection principles

We aim to promote safe play through clear information, easy-to-use controls and prompt support. Our approach is based on preventing harm, promoting informed choices and responding quickly if a player needs help. We encourage customers to set personal limits and to use support options early.

Activity-control tools

We provide a range of account controls to help manage play. These include adjustable deposit limits, loss limits, session time controls and options to take a short break or a longer self-exclusion. Controls are available in your account settings and can be changed at any time subject to any cooling-off periods that apply.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can be increased or decreased through your account area; increases may require a cooling-off period before they take effect.

Loss limits

Loss limits help you cap net losses over a chosen period. Setting loss limits is an effective way to manage risk and avoid chasing losses.

Time limits and session controls

Use session reminders and time limits to keep play within planned periods. You can set automated session reminders or automatic log-out after a chosen period of play.

Self-exclusion and account breaks

If you need a break from gambling, self-exclusion options let you close access for a defined period or permanently. Self-exclusion takes effect immediately and will prevent access from your account for the selected duration. For assistance with self-exclusion, contact our support team.

Signs of problematic behaviour

Watch for changes in behaviour such as spending more than planned, borrowing to gamble, neglecting responsibilities, hiding activity or feeling unable to stop. If you or someone you know shows these signs, consider using the tools above and seek support.

Tips for maintaining control

• Set realistic deposit and loss limits before you play.
• Decide a time limit and stick to it using session reminders.
• Avoid gambling when tired, stressed or under the influence of alcohol.
• Keep a record of wins and losses to stay aware of your play.
• Use self-exclusion if you need a longer break from gambling.

Professional help and support organisations

If you need extra support, contact professional UK organisations such as GamCare, BeGambleAware, Gambling Therapy, Gamblers Anonymous or your local NHS services. Our Spino Loco support team can also help guide you to suitable resources and explain how to use account tools. Please reach out if you need assistance—we are here to help.